ABOUT
Established in Reading, Berkshire, in 2003 our expertise is second to none offering electrical services in Berkshire and surroundings to homes and businesses a like. We have built our reputation on providing a quality service to our customers by listening to what is required and ensuring delivery of their expectations.
Approved Contractor Accreditation
Finding a reliable and trustworthy tradesperson can be an overwhelming experience.
Many people are wary of rogue traders and worry about the far reaching consequences of a poor installation that not only hits your bank balance but can put your family and property at risk.
NAPIT
The National Association of Professional Inspectors and Testers is one of the leading Government approved and United Kingdom Accreditation Schemes (UKAS) accredited scheme operators in the building services and fabric sector.
One of the key commitments of the NAPIT is high safety standards within the home.
For this reason, the NAPIT require that all registered installers comply with strict entry requirements and that competence is regularly assessed.
As a full scope member of NAPIT, MKR Electrical Services has been fully assessed and has fulfilled all the strict requisites that are required to be accredited as part of the scheme.
Our customers can be assured that we are able to not only complete all works safely, but to all legally required standards and the latest Health and Safety regulations.
We are fully insured for both Public Liability and Professional Indemnity and as we are certified under the Competent Person Scheme, we can self certify work carried out in your home and issue compliance certificates should you decide to rent or sell your home and notify the relevant Authorities of works completed on your behalf.
Trustmark
Introduction to Trustmark
Trustmark is the Government Endorsed Quality Scheme that exists to create enhanced confidence and choice for consumers engaging businesses to work in or around the home. Consumers know that the TrustMark logo signifies a business has made a commitment to customer service and good trading practices, and that they have had the technical competence of their work regularly inspected to ensure consistent quality and adherence to standards.
One of TrustMark’s foremost responsibilities as an organisation is to create a benchmark of quality for Registered Businesses to adhere to when dealing with their customers.
Customer Charter
Trustmark is a Government-endorsed sign of consumer protection for home improvements, repairs, renewable energy installations and low energy retrofits that are designed to make your home more comfortable and cheaper to run. TrustMark is attained by a reputable business after it can prove to a certifying body (i.e. Certification schemes or Trade Associations) that it has all the right competences and consumer protections in place.
TrustMark’s requirements relate to all the business’s work and all its employees, as it is the business which is TrustMark registered, not just the work. This Customer Charter sets out the rights and responsibilities of any customer receiving advice, installations, products, services or other work carried out by any business which carries the Government-endorsed TrustMark quality mark. Customers include householders, landlords and tenants. Businesses include a wide range of home repair, maintenance and improvement firms, installers and renewable energy related trade and professional services.
Your Rights
Code of Conduct
Our relationship and communications with our customers are critical to getting a good job done.
MKR Electrical Services follows a code of conduct which includes information about our responsibilities as a business, with guidance to help us get the best out of our relationships with you, our customers, whilst protecting both parties in the event that something goes wrong. These guidelines cover each stage of the customer journey and are designed to maintain clear, fair communications and efficient processes.
These processes are followed diligently from initial contact right through to job completion.
Consumer Rights
As a business, we understand the rights that customers have in relation to the services that we supply.
The Consumer Rights Act 2015 set out laws that we must adhere to.
Any products that we provide will be of good quality, meet any description and be fit for the purpose that it is intended.
Installation will always be of a high standard and according to manufacturers instructions.
These are called ‘statutory rights’ and our customers should know that these rights remain unaffected should you choose to use our complaints process. Statutory rights are also in addition to any guarantees and/or warranties that we give.
30-day right to reject.
If we have supplied a product that does not satisfy the statutory rights stated above, e.g. it is faulty, you can reject this within the first 30 days.
This means you will be entitled to a refund. If you choose not to reject the goods, you will be entitled to a repair or replacement.
If such a repair or replacement fails, you may still reject the goods for a refund or may request a price reduction. A refund must be given without undue delay and in any event within 14 days of the us agreeing that the you are entitled to a refund.
We will be responsible for the cost of returning the goods except where the customer is returning them to the place where they took possession of them.
During this first 30 days the burden of proof is on the customer to prove that the goods were faulty. If a problem is found after the first 30 days the customer can claim a repair or replacement. But they can still ask for a full or partial refund/price reduction where:
The repair or replacement is unsuccessful or impossible it could cause them significant inconvenience (e.g. take a long time) or
If the product is ok but you have installed it incorrectly, the customer can ask for a repair, a replacement or a price reduction. The customer may be able to claim compensation if the faulty product/ installation has caused further damage.
You can be assured that any faulty products will be replaced and in the unlikely event of a poor installation, this will be rectified immediately without your rights being affected.
Consumer Rights Act 2015
https://www.legislation.gov.uk/ukpga/2015/15/pdfs/ukpga_20150015_en.pdf
Customer Complaints
Should you have any complaints with us, please contact us in the first instance by our contact form.
All complaints will be assessed and recorded ( in accordance with data protection ).
All complaints will be reviewed with yourselves and investigated as necessary.
You can be assured all complaints will be dealt with swiftly and politely.
In the unlikely event you are still not satisfied with our complaints procedure then please contact our Approved Contractor Organisations who will be our intermediate Alternative Dispute Solution Provider.
https://www.napit.org.uk/why-napit/raise-an-issue.aspx
https://www.trustmark.org.uk/homeowners/if-things-go-wrong